TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

Terms and Conditions

The conditions set forth herein shall govern all bookings and purchases of Products sold by MYLOVEITALY s.r.l. through the website www.myloveitaly.com .To purchase the Products sold on www.myloveitaly.com you must agree to the following Terms and Conditions.

Definitions

Customer: means the ultimate purchaser.

Product/s: indicates the services of travel, such as a tours, guided tours, excursions, transfers, hotels, ticket services and other tourist services purchased on the Web Portal www.myloveitaly.com

Web Portal indicates www.myloveitaly.com

Company: indicates MYLOVEITALY s.r.l., with its headquarters in Tarquinia Via Roma 12 REA RM – 1531860, CF/VAT Number. 14573351005.

Supplier/s: indicates the Supplier/s of/tourist services forming the Product.

Voucher: means the document issued providing proof of purchase and payment of the Product/s.

Meeting Point: indicates the meeting place from where the tour or service purchased will start from.

Protection of personal data
The Company undertakes to treat Customer data in accordance with the 2003 Law 196 (Data Protection Act), and any other relevant legislative provision. The data will be used exclusively for communications concerning the activities of the portal www.romatoget.com, in respect of the full protection of the rights and privacy of those concerned, excluding the sale to third parties. The data relating to the payment by credit card will be deposited and dealt with by competent banking institutions who will handle it according to criteria of security and confidentiality.

Law and Jurisdiction
The following conditions are governed by Italian law. The Forum of Rome, Italy, shall have exclusive jurisdiction over any disputes arising from these conditions. Nevertheless, MYLOVEITALY s.r.l., reserves, if it deems it necessary, to institute legal proceedings before courts in countries or cities other than Italy or Rome to protect its interests or to enforce its rights.

Prices and Payment Methods

  • The prices shown on the Web Portal are inclusive of taxes, service charges and any fees for using credit cards.
  • The prices shown on the Web Portal are in Euros (€).
  • The prices shown on the Web Portal are per person or per service, if otherwise, the specifications will be duly highlighted.
  • In order for the booking to be valid the entire amount is to be paid.
  • It may happen that the price of a Product on request, is different from that stated at the time of booking/purchase due to, for example, poor availability of the Product. In this case, the Customer has the right not to confirm the purchase request without penalty.
  • In some cases, depending on the type of Product and the method of sale by the Supplier, minors can obtain reductions or exemptions of payment. This option is shown on the Web Portal when booking. In the event that a particular Product does not have such facilities, minors will have to pay the full price.
  • The Product/s can be paid by credit card; accepted credit cards are listed during the checkout process, cash as required by law, bank transfer.
  • The purchase of a/the Product/s and its confirmation are made directly online. The data of the credit card will not come into the possession of the Company as the payment process is through the Key Client system via a procedure protected by a secure line (SSL).
  • As soon as a reservation is confirmed, the system allows you to download the Voucher on the confirmation page that will appear at the end of the booking process. The same Voucher will then be sent to the address stated by the Customer (within approximately 10 minutes). If the Customer does not receive the confirmation email he/she should immediately contact the Web Portal booking@myloveitaly.com  requesting a confirmation to be sent via email. After completing a reservation it is the Customer’s responsibility to ensure that the confirmation email has been received. MYLOVEITALY SRL no responsibility in the event of failure to read an email and against those who are late declaring that they had not received the confirmation. www.romatoget.com operates an automatic email system.
  • You will be given a single Voucher for each Product purchased. All of the Products listed on the Voucher will be invoiced, regardless of any partial use of them.

Cancellation Policies

Tours must be confirmed by the achievement of the minimum number of participants, established for each offer.  MYLOVEITALY SRL reserves the right to verify services

availability at the time of the request. For optional services on request, please note will be communicated those available at booking time

Bookings to be confirmed
Cancellations of bookings awaiting confirmation are not subject to any penalty.

Cancellation of reservations before payment
Reservations cancelled before payment are not subject to any penalty.

Cancellation of reservations after payment

TOURS & ACTIVITIES, TRANSFERS AND SERVICES RELATED THERETO

  • Cancellations within 72 hours of the date of the booked service: if you cancel your booking within 72 hours from the date of the service booking you will get full refund of the amount paid by crediting the credit card used for payment.
  • Cancellations within 48 hours of the date of the booked service: if you cancel your booking within 48 hours from the date of the service booking you will get a refund of 50% of the amount paid by crediting the credit card used for payment.
  • Cancellations with less than 48 hours of the date of the booked service: if you cancel your reservation with less than 48 hours of the date of the service booking you will not be entitled to any refund.

HOTELS

Each hotel and accommodation bookable on the Web Portal sets a deadline by which it is possible to cancel the booking made.
This deadline, which is usually fixed five days before the arrival date of the client at the hotel, may vary depending on the length of stay and on the cancellation policy of the accommodation itself. The deadline for the cancellation of the booking is clearly specified on the Web Portal both before completing the reservation and on the Voucher issued at the end of the booking procedure.

Any refund of the reservation can only be made on the same credit card with which you made the payment. Refunds will be made in the currency in which the booking has been paid (€).

The cancellation policies shown above are valid for all bookings related to tours & activities, transfers, Basilica and services related thereto made on the Web Portal unless otherwise specified, such as for special rates non-refundable, high season period, special events or exhibitions. To cancel your reservation please contact: booking@myloveitaly.com

PUBLIC TRANSPORT ATAC TICKETS, CITY SIGHTSEEING TICKETS, SKIP THE LINE ACCESS TO VATICAN MUSEUMS, SKIP THE LINE ACCESS TO COLOSSEO, , MUSEUMS TICKETING SERVICE,

  • These Products are excluded from the cancellation policies listed above. For these Products, there is no refund. According to Article 55, first paragraph, letter. b, of the Consumer Code the right of withdrawal does not apply to contracts, such as those relating to Travel Services, the supply of services relating to accommodation, transport, catering or leisure services, when at the conclusion of the contract the trader undertakes to provide these services on a specific date or within a specific period.

Responsibility
The Company owns all rights to the Web Portal, that was designed and created by it; it is not liable in the event of disruption, inconvenience, or other failures of any kind on the part of the Supplier of the Product and/or Suppliers of the individual tourist services that make up the Product itself. For this reason, the information contained in the brochures may vary and the Company does not guarantee, beyond a reasonable verification, correctness and/or accuracy. The Company will do its best to promptly update the information contained in the Web Portal.
In no event shall the Company be liable for breach of contract of Suppliers of the Product/s, or for damages, costs, losses of any kind suffered by the Customer and/or third parties arising from acts and/or omissions of Product Suppliers.
The Company, under no circumstances, is liable for any delays and/or for failure to perform its obligations due to force majeure, meaning that for every act, fact and/or circumstance beyond its reasonable control.
In exceptional cases and/or for reasons of force majeure that may prevent the Product from running regularly and therefore the Customer from using the  Product already purchased, the Company reserves itself the right to cancel the Product.
By way of example as exceptional cases and/or reasons of force majeure that may prevent the Product from running regularly and therefore the Customer from using the  Product already purchased, the following are considered: acts of nature (such as bad weather, floods, high water), strikes, exceptional closures, serious unexpected events or health problems experienced by the person in charge with the service on behalf of the Supplier after which it is really impossible to find a substitute, the start of conflicts, riot, acts of terrorism, revolution, acts of any governmental authority (such as the withdrawal of licenses or authorizations), fires, epidemics, explosions, interruption of a utility service (such as gas, electricity, water, telephone), renovations, lockouts or boycotts, embargo, blockade.
In the event that the Company is forced to cancel a Product already purchased, the Company will promptly grant the Customer a complete refund of the price paid for the cancelled service (except for the skip the line access to Vatican Museums and Colosseo).

Cancellations, Complaints and Refunds

Requests for a cancellation sent after the time limit stated in the Cancellation Policies above will be assessed at our discretion.
There will be no refund in case of no-show (failure to present yourself at the time and meeting point indicated on the Voucher).
Any complaints about the Product booked, where possible, should be addressed directly by the Customer to the Supplier of the Product. If the Supplier is unable to solve the problem satisfactorily, the Customer is obliged to inform the Company by email, as soon as possible and in any event within 20 working days from the date the date of use of the Product specified on the Voucher. The Company will not consider claims submitted after the deadline. The Company will send an acknowledgment of receipt of the message. A final response on the complaint submitted, and on the possibile refund related to it, will be sent after having heard all the parts involved (Customer and Supplier) and reconstructed the facts as they happened.

TOURS & ACTIVITIES AND TRANSFERS

Product Information
The Customer can book and buy, or request the reservation of Products for individual travels and/or groups.

Products on direct booking

  • The reservation of the Products on direct booking will be considered confirmed at the end of the procedure for payment by credit card.
  • The reservation is subject to availability of the Products.
  • In order to use the Product purchased the confirmation of your booking with the reference number (Voucher) must be presented to the Supplier. The Voucher is the only valid document and you can present it to our staff either on a paper copy or on a mobile device (smartphones, tablets or other devices) according to instructions specified on it.

Products on request/tailor made

  • To allow for proper organization, the purchase of Products on demand (e.g. Private Tours or not in direct sale; private transfers; ) must be made at least 72 hours before the date of use of the Product.
  • The Company will notify the acceptance of the reservation by sending a confirmation email that invites the Customer to make payment via credit card through a process protected by a secure line (SSL).
  • The reservation of the Products upon request will be considered confirmed at the end of the procedure for payment by credit card.
  • In case of failure to pay by the deadline indicated (at least 72 hours before the date of use of the Product), the reservation will automatically be cancelled.
  • The reservation is subject to availability of the Products.
  • In order to use the Product purchased the confirmation of your booking with the reference number (Voucher) must be presented to the Supplier. The Voucher is the only valid document and you can present it to our staff either on a paper copy or on a mobile device (smartphones, tablets or other devices) according to instructions specified on it.

Changes to Products
If, following the purchase, the Customer wants to change the Product/s you can contact Customer Support by using the form ‘Contact Us’ on the Web Portal. The Company will make every reasonable effort to meet the request of change by the Customer, but cannot guarantee that these changes will be made.

Special Offers and Restrictions
Special offers are subject to availability. Any restrictions are indicated in the detail of the offer on the Web Portal.

Voucher

You must arrive at the Meeting Point with the Voucher providing proof of purchase of the Product. The Voucher is the only valid document and you can present it to our staff either on a paper copy or on a mobile device (smartphones, tablets or other devices) according to instructions specified on it. This Voucher must be handed over to the Supplier at the Meeting Point. It may happen that, in the absence of the Voucher, the Supplier of the Product will not accept the booking and will require a re-payment.

The reservation number assigned at the time of booking is indicated on the Voucher, including the name of the person responsible for the payment (Customer) and the specifications of purchased services, such as the date, time, meeting point and the number of people.